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We have compiled a list of answers to the most commonly asked questions. If you are unable to find a suitable answer to your question, one of our customer service representatives will be glad to assist you.

  

1. How far back can a record be searched?

  

The Fair Credit Reporting Act permits AmerUSA to search back seven years.

  

2. Is there a charge if no criminal record is found?

 

Yes. Our service fee is based upon the time and effort it takes to physically search court records. Obviously, we cannot produce results for someone who does not have a criminal record. Also, if you mistakenly request us to search in the wrong jurisdiction, you will still be charged our normal fee. Because of the nature of criminal record investigations, we cannot issue refunds. Please make sure you know where you need to search.

   

3. Can I order multiple searches on a person?

 

Yes, but a separate order must be filled out for each search.

 

4. Are there discounts for large-volume searches?

  

Yes, if you conduct more than 50 searches per month, you may contact us for a quote.

  

5. What kind of search should I order?

  

Depends on what your are looking for. Most crimes are committed at the county level, although, crimes involving aviation, insurance fraud, IRS, etc., are committed at the federal level. For a complete search in a particular jurisdiction, we recommend ordering both - you never know what crimes may have been committed.

 

6. I got a search back that said clear. I KNOW there should be a record.

 

Did the crime occur more than seven years ago? Was it the proper county/jurisdiction? Might it have been in a municipal court? We do not search municipal courts.

 

7. Can I order a search on someone without their consent?

 

See FCRA guidelines.

  

8. What kind of accuracy do you guarantee?

  

We only guarantee that this report is what exists in the docket of the jurisdiction searched.

  

9. I found a record where their should not be one. What do I do?

   

We only offer searches. To dispute a record, contact the jurisdiction directly.

  

10. How long does it take to search?

  

Because we physically search the courthouse, it may take up to 5 business days to receive your results via fax or phone. Please allow additional time for US mail.

    

Choose from ONE of the following ordering methods:

  

Click here to submit your order securely online.

  

- or -

  

FAX this printable order form directly to our processing center.   

      

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